Our Customer Service Department is dedicated to provide the most efficient and reliable service to our customers. Our factory trained service engineers can assist in cryogenic pump and hydraulic turbine installation, start-up, trouble-shooting, repairs and maintenance, maintenance planning and condition monitoring. It is our goal to provide the best combination of technical skill and experience to ensure our customer's needs are met. When requesting a service visit, please give us adequate notice in order to prepare and arrange a travel schedule. We do understand that this is not always possible, especially in an emergency, and we will always do our best to respond as quickly as possible to meet your expectations. Our engineers are trained to assist you with any situation concerning your submerged motor cryogenic pumps and turbine expanders and can usually achieve all repairs at (or near) your site.

If necessary, we can also arrange for equipment to be sent back to our factory at our USA headquarters, where our factory specialists can provide the highest quality work with the full capabilities of our factory production and engineering staff.

For the LNG and LPG carrier fleets, our service staff is also fully equipped to supervise all of the work required to inspect and overhaul all of the pumps and related equipment quickly and efficiently during dry-dock maintenance. Our well-trained service engineers have extensive experience working at dry-dock facilities in Japan, Korea, Singapore, Dubai, and many other locations worldwide.